ELECTRONIC HEALTH RECORDS OFFICE PROFESSIONAL

The refund policy for Fayetteville Technical Community College's Continuing Education Division was established by the North Carolina Department of Community Colleges, Raleigh on October 15, 1993. The full refund policy is listed in the NC Administrative Code 23NCAC.2D.0203 (d) Brief Statement of Policy:

1. A pre-registered extension student who officially withdraws from an extension class(es) prior to the first meeting of the class (should be 24 hours prior) will be eligible for a 100 percent refund by completing an official request form.
2. The refund will be 75 percent if requested prior to the 10 percent date of the class(es) meeting.*
3. No refunds will be given after 10 percent of class meetings.

Enrollment for a course will end one week prior to the course start date.

Reminders

• Students cannot enroll for more than one FTCC Med Online course at a time.
• Access codes and passwords for course curriculum will be sent via e-mail to students on the day the course begins.

* To maintain registration in a course, students must log on to the online medical course web site and complete the course orientation within three days of the course start date. Failure to access the web site and complete the course orientation will result in a student's removal from the course.

There are no hard copy textbooks required for the Electronic Health Records Office Professional course. All course modules are in an online format. 

Internet Access

• 33.6 kbps minimum, but 56k or greater is recommended
• DSL cable modem is even better.
• Wireless is acceptable, too.

Hardware

• Active internet connection (High speed/Broadband connection recommended)
• 800 X 600 minimum resolution (1024 X 768 or higher recommended)
• Sound card and speakers (Earphones recommended)
• Available USB port

Software

• Adobe Flash Player (ver. 10 or higher)
• Windows Media Player (ver. 10 or higher) or Quicktime Player (ver. 7 or higher)
• PDF reader

Browser

• Internet Explorer 7.x/8.x/9.x
• Firefox 3.x *
• Safari 4.x or greater (Mac only)*
• Javascript and cookies must be enabled

Operating System

• Microsoft Windows (XP, Vista, 7 with latest service pack)
• Mac OS X (10.4.11 or greater)*

Note:

* Mobile browsing devices are not currently supported. However, Career Step is investigating the implementation of mobile device support, and these specifications will be updated once a decision has been reached.

** The Opera browser has been successfully utilized to view courses from an iPad.
CREDENTIAL INFORMATION: The Electronic Health Records Office Professional program prepares students for the Certified Medical Administrative Assistant (CMMA) and Certified Electronic Health Records Specialist (CEHRS) certification exams.  These certifications are valid in North Carolina and the following states.
AlabamaLouisianaOklahomaAlaskaMaineOregonAmerican SamoaMarylandPennsylvaniaArizonaMassachusettsPuerto RicoArkansasMichiganRhode IslandCaliforniaMinnesotaSouth CarolinaColoradoMississippiSouth DakotaConnecticutMissouriTennesseeDelawareMontanaTexasFloridaNebraskaUS Virgin IslandsGeorgiaNevadaUtahGuamNew HampshireVermontHawaiiNew JerseyVirginiaIdahoNew MexicoWashingtonIllinoisNew YorkWest VirginiaIndianaNorth CarolinaWisconsinIowaNorth DakotaWyomingKansasNorthern Mariana IslandsKentuckyOhio